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Web Consultation & ReferralBecause your employer understands that we all have personal responsibilities to deal with, they have enlisted a Web Consultation and Referral service. Simple and easy to use, it provides you confidential access - either by phone or internet - to resources that can help you handle a wide range of issues. All at no cost to you. What does the service provide? Consultation and Referral is designed to take the legwork out of provider searches. It also gives you access to the expertise of our well-qualified Work-Life Consultants, as well as web access to thousands of practical up-to-date articles, calculators, links, interactive planners and self-assessments. How does it work? Members access the service either by calling HelpNet's toll-free number, (800) 969-6162, or by logging on to Work/Life Web. A Work-Life Consultant will converse with you and help you identify the types of resources that best meet your needs. She will then contact the service providers to confirm that they will be a match for your criteria. With 12 business hours, your consultant will send you 3-5 provider profiles, booklets, and tip sheets related to your search. Because you are best qualified to determine the personal compatibility of a particular provider or resource, the decision process is always yours. If you prefer the internet to the phone, use Live Connect to instant message our consultants for help with specific questions or use Assisted Search to electronically submit a service request. What kind of assistance is available? Our comprehensive service includes consultation and referral for a wide spectrum of work-life issues including:
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