An important EAP service is follow-up. Follow-up helps ensure that you did not have trouble accessing the resources to which you were referred by the EAP. Follow-up also helps you troubleshoot problems or issues that get in the way of using those services or following through with the plan of action that you and the EAP decided upon together.
- The EAP won't compete with other resources in the organization that are available to help you. Instead, the EAP will refer you to those resources when appropriate.
- The EAP is not a substitute for the advice and counsel of your personal physician; however, the EAP can help you locate health and medical resources in the community.
- The EAP is not a provider of medical care or health services, and it is not an emergency medical service. If you experience a medical emergency, however, be sure to contact the EAP later for support or other help.
- If you didn't see a problem listed on the previous page that concerns you, it doesn't mean the EAP can't help you. When in doubt, ask! The EAP will direct you to the proper source of help.